kevin usb cable may not have been setup correctly by windows this is the info i was sent when i got my cable of ebay
If you have problems getting this cable to work then it is normally due to
the ports being incorrectly set within windows.
Please check the following:
1, Install the driver supplied.
2, Insert the usb end of the cable into you PC.
3, go to 'Device manager' (via the start menu, right click on my computer,
select properties, select hardware & then device Manager)
4, Select view, devices by type.
5, Go to ports and check the USB serial port is set to Com 1,2,3 or 4. If
not then select properties/port settings/advanced and select com 1,2,3 or
4.
6, Insert the cable to your car.
7, Install and run the Vag-Com software.
8, within Vag-Com select options and change the com port to match the one
selected above. Click test and then save.
9, Finally select auto scan and choose your chassis type.
Also please make sure your cars ignition is on!
Tony
www.mediasave.co.uk