Re the Audi debarcle you are going through - you will find that your insurers insist that he 'mitigate his losses' or in English he must offer proof that the losses claimed for are reasonable and he has obtained the best repair price and kept his losses to the minimum. It is unlikely he will have provided a second quote for the work so he shouldn't get away with too much!
I know a couple of people who owned up to small doinks and were told not to worry about it - so there are still some decent people about
